FAQ

Q. Are we a member of ABTA?
A. ABTA is the abbreviation of Association of British Travel Agents. As we are a limited company based in Cyprus there is no need or benefits for us to be a part of ABTA.

Q. What protection do I have once I have paid money for my property?
A. If you are paying by credit card then you are fully protected by your card issuer and JCC which is the company that collects your money from your card. In order for a company in our industry to be able to take payments by credit/debit card, JCC blocks at least 20,000 Euros in order to safe guard our clients plus an additional 5% of the gross amount that we have collected. If you are paying by bank transfer then you have a direct trace and link that proves you have paid money to our company clients account.

Q. How much deposit do I need to pay?
A. The normal amount needed in order to confirm a booking is 30% of sales price of the accommodation you have booked. Should the booking date be less than 8 weeks before your arrival date then the full 100% is payable.

Q. If I need to cancel the booking will I be entitled to a refund?
A. We are not able to give any refunds on money paid, this is because the money is not directly ours. It is the money of the property owner. For your protection we do not pay any money to the owner of the property until you have left the property. This safe guards you in case there are any unresolved issues during your stay. Please check with your travel insurance company before you place a booking to see what cover they have should you need to cancel your booking. This will usually only cover you for family emergencies and certain other situations. It will not cover you simply because you have changed your mind.

Q. How will I get the keys to the property?
A. Every property that is featured on our website has a key safe which is normally located next to the front door of the property. Once your final balance has been paid you will receive the driving directions and the key code for your property. As these are self-catering accommodation there is usually no reception to check-in which allows our clients the freedom to arrive and depart at whatever time they choose. The normal check-in time is from 4pm and the normal check-out time is before 11am. This allows the property manager enough time to prepare the property for the next arrival.

Q. What if I cannot find the accommodation?
A. In the event that you cannot find your holiday home you will be provided with an emergency number along with your driving directions and key code. It is a good idea to save this number in your mobile phone once you have received it from us. This way if you lose your printed paperwork with the information on it then you can be relaxed knowing that you can speak with someone in the country you are visiting. If we have arranged private transfers for you then the companies we use know all of the locations very well so this will never be an issue. If you are getting a car hire then it is a good idea to get a satellite navigation system and then program it with the google coordinates of the property that will be given to you.

Q. What do I do if we accidentally break something in the property?
A. Report this to the Aftersales Person who will usually come and see you the morning after you arrive. You can also send an email to enquiries@touristinformationcyprus.com or you can call the property managers number which is provided to you with your driving directions and is usually displayed inside the property manual.

Q. What should we do if something is broken or not working in the property when we arrive?
A. You should report this immediately to the property manager by telephone or send us an email to enquiries@touristinformationcyprus.com and we will take care of it for you.

If any of the questions you may have are not covered in this section then please email us your question to enquiries@touristinformationcyprus.com and we will respond within 24 hours and normally a lot faster.